Shared guide

How to create knowledge base articles

This how-to guide walks you through the steps to create knowledge base articles in Confluence, from selecting templates and filtering options to finalizing your document with a…

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·10 steps·40 views·Published

This how-to guide walks you through the steps to create knowledge base articles in Confluence, from selecting templates and filtering options to finalizing your document with a title and publishing it for others to access. Discover how to effectively utilize Confluence’s features to streamline your documentation process.

Step-by-step Guide10 steps
  1. Click the More option

    Selecting the 'More' option will expand additional features or settings available in the Confluence interface, providing access to further functionalities.

    Click the More option
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  2. Click the Templates option

    This action opens the Templates section, where you can view and manage various templates available for use in your projects.

    Click the Templates option
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  3. Click the Open search bar

    This action opens the search bar, allowing you to quickly find templates, pages, or spaces within Confluence.

    Click the Open search bar
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  4. Type 'kno' in the Search field

    This action will filter the list of templates based on your input, allowing you to quickly find relevant templates related to 'kno'.

    Type 'kno' in the Search field
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  5. Type 'know' in the Search field

    Enter 'know' in the Search author, category, topic field to filter and find relevant templates within the Confluence platform.

    Type 'know' in the Search field
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  6. Click the Use button for the selected template

    Clicking the 'Use' button will enable you to create a new page using the selected template in Confluence, allowing you to start documenting right away.

    Click the Use button for the selected template
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  7. Click the 'Give this page a title' textarea

    Enter the title for your page, which will help identify its content. This title will be displayed at the top of the document and in the page list for easy reference.

    Click the 'Give this page a title' textarea
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  8. Type 'Knowledge base' in the title field

    In the 'Give this page a title' section, enter 'Knowledge base' to designate the title of the page you're creating. This title will be used for navigation and identification in your Confluence space.

    Type 'Knowledge base' in the title field
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  9. Click the Publish button

    Clicking the Publish button will finalize the document and make it available for others to view in the Knowledge base.

    Click the Publish button
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  10. Click the Publish button

    Clicking the Publish button will finalize your edits and make the page visible to users in the specified location and with the defined access settings.

    Click the Publish button
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